Remote Customer Success & Support Specialist

MCI Military Recruitment; Middletown (IA); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Job summary

MCI Military Recruitment is seeking a dedicated Customer Service Representative in Middletown, Iowa. Responsibilities include handling customer inquiries, providing accurate information, and resolving issues efficiently to ensure a positive customer experience.

The ideal candidate should possess excellent communication skills, problem-solving abilities, and the capacity to thrive in a dynamic environment. Join MCI to contribute to a globally expanding organization and enjoy competitive benefits and rewards.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite.
• Highly reliable with the ability to maintain regular attendance.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Ensure first call resolution through problem-solving and effective call handling.

Skills

Excellent communication skills

Problem-solving mindset

Ability to thrive in a high-energy setting

Customer service oriented

Organizational skills

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Military Recruitment is seeking a dedicated Customer Service Representative in Middletown, Iowa. Responsibilities include handling customer inquiries, providing accurate information, and resolving issues efficiently to ensure a positive customer experience.

The ideal candidate should possess excellent communication skills, problem-solving abilities, and the capacity to thrive in a dynamic environment. Join MCI to contribute to a globally expanding organization and enjoy competitive benefits and rewards.