Remote Customer Success & Support Analyst

Hire5; Oregon; Hybrid; USD 55,000 - 76,000; Full time

Benefits offered by this job

Remote work

Long-term role

Learning from industry innovators

Job summary

AboutLevels.fyi is seeking a blended customer support and customer success professional to grow from consumer support and data operations into enterprise success. You will learn the business, answer questions, validate data, and translate compensation data into clear reports and insights for customers.

The role is remote, full-time, and requires English fluency, comfort with AI tools, and availability across US Pacific time zones.

Qualifications

• Fluent English with ability to communicate with US-based customers.
• Hands-on experience using AI tools such as Claude or ChatGPT.
• Analytical mindset with comfort reasoning through data.

Responsibilities

• Handle consumer-side questions via the website chatbot and verify information.
• Support data operations by cleaning records, validating data, and pulling reports.
• Assist enterprise customers and participate in calls to clarify needs.
• Manage account requests like payment status and invoice reconciliation.
• Analyze compensation data to identify trends and create clear reports and insights.
• Independently handle unfamiliar requests by checking data and AI outputs.

Skills

English fluency

AI tools

Data analysis

Ambiguity tolerance

US Pacific time

Tools

Claude

ChatGPT

Job description

AboutLevels.fyi is seeking a blended customer support and customer success professional to grow from consumer support and data operations into enterprise success. You will learn the business, answer questions, validate data, and translate compensation data into clear reports and insights for customers.

The role is remote, full-time, and requires English fluency, comfort with AI tools, and availability across US Pacific time zones.