Remote Customer Success Specialist - SaaS & IoT (Bilingual)

Remote; San Francisco (CA); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Remote work

Travel up to 20%

401k match

Employee referral bonuses

Growth opportunities

Benefits from start

Job summary

Tenna is seeking a Customer Success Representative to build lasting relationships with customers, serving as the primary contact for inbound support channels. You will leverage deep platform knowledge to craft creative solutions and collaborate with Engineering, Hardware, Product, QA, and Sales teams to fuel growth.

Regular hours are Mon–Fri 8:00am–5:00pm EST with at least one Saturday per month. This is a remote, full-time role with up to 20% travel to customer sites, competitive compensation,

Qualifications

• Bachelor’s degree preferred or equivalent.
• 2+ years of software customer support experience.
• Spanish bilingual required.
• Experience with teleconferencing tools (Zoom/Teams).
• Experience providing tech support for Android, iOS and Windows.
• Strong interest in software development processes.

Responsibilities

• Provide exceptional customer support daily.
• Communicate with customers via phone, email, inbound chat.
• Assist customers navigating the Tenna app and platform.
• Collaborate with Engineering, Hardware, Product, QA, and Sales.
• Onboard new customers and users; set up permissions and data.
• Retain and renew Tenna memberships; escalate issues as needed.

Skills

Customer support

Spanish

Communication

Zoom

Salesforce

Help Scout

Android

iOS

Windows

Troubleshooting

Onboarding

Construction tech

Education

Bachelor’s degree

Tools

Salesforce

Help Scout

Zoom

Teams

Job description

Tenna is seeking a Customer Success Representative to build lasting relationships with customers, serving as the primary contact for inbound support channels. You will leverage deep platform knowledge to craft creative solutions and collaborate with Engineering, Hardware, Product, QA, and Sales teams to fuel growth.

Regular hours are Mon–Fri 8:00am–5:00pm EST with at least one Saturday per month. This is a remote, full-time role with up to 20% travel to customer sites, competitive compensation,