Senior Customer Support Representative (Fully Remote)

Tenna; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Growth opportunities

Professional development

Collaborative culture

Job summary

Tenna is seeking a dedicated software customer support professional in the United States. You will be the primary touchpoint across phone, email, chat, and diagnostics, helping customers navigate the Tenna app, monitor tracker health, and resolve issues promptly.

You will collaborate with cross-functional teams and build lasting customer relationships through deep platform knowledge. The role emphasizes growth opportunities, a collaborative team environment, and a focus on customer success

Qualifications

• 5+ years of software customer support experience.
• 2+ years of SaaS or PaaS experience.
• Experience with teleconferencing tools and support platforms like Salesforce or Help Scout.

Responsibilities

• Serve as the main point of contact for all inbound support channels.
• Resolve customer issues via phone, email, chat, and diagnostic tools.
• Work within the ticketing queue and elevate issues to appropriate stakeholders.
• Assist customers with navigating the Tenna app and monitoring tracker health.
• Build long-lasting relationships with customers by leveraging deep platform knowledge.

Skills

Customer support

SaaS experience

Troubleshooting

Tools

Salesforce

Help Scout

Teleconferencing tools

Job description

• Serve as the main point of contact for all inbound support channels.
• Build long-lasting relationships with customers by leveraging deep platform knowledge.

Responsibilities:

• Resolve customer issues via phone, email, chat, and diagnostic tools.
• Work within the ticketing queue and elevate issues to appropriate stakeholders.
• Assist customers with navigating the Tenna app and monitoring tracker health.

Requirements:

• 5+ years of software customer support experience.
• 2+ years of SaaS or PaaS experience.
• Experience with teleconferencing tools and support platforms like Salesforce or HelpScout.

Why Tenna?:

• Join a quality-obsessed, gritty, and collaborative team.
• Empower customers to control mixed assets on one platform anytime, anywhere.
• Enjoy opportunities for growth and personal development.

Tenna provides a comprehensive platform for tracking and managing mixed assets, such as construction equipment, in real time. They are a growing, high-growth team of quality-obsessed, collaborative problem solvers who value continuous learning and customer success.