Remote Customer Support Associate (Entry-Level)

Talentoma; Colorado; On-site; USD 35,000 - 52,000; Full time

Job summary

Talentoma is seeking a Remote Customer Support Representative for an entry-level, full-time position. You will assist customers with questions, service requests, account information, and routine issue resolution, all from a remote setting.

The role emphasizes responsive communication, accurate documentation, and a positive customer experience. Candidates should be capable of learning CRM platforms and handling multiple routine requests with reliable follow-through.

Qualifications

• Entry-level candidates are encouraged to apply.
• Strong customer-service and communication skills.
• Clear written and verbal communication.
• Patient and professional approach to customer interactions.

Responsibilities

• Respond to customer questions through approved communication channels.
• Provide accurate information regarding routine products, services, and processes.
• Assist customers with account and service-related requests.
• Document customer interactions and support cases accurately.
• Follow established procedures for resolving common customer issues.
• Route complex requests to the appropriate internal team.
• Follow up on open customer requests when required.
• Maintain accurate customer records in designated systems.
• Communicate updates professionally and clearly.
• Help maintain a positive and consistent customer experience.
• Escalate unresolved or complex concerns according to established procedures.

Skills

Customer service

Communication

Written communication

Verbal communication

Attention to detail

Time management

Remote work

CRM learning

Job description

Talentoma is seeking a Remote Customer Support Representative for an entry-level, full-time position. You will assist customers with questions, service requests, account information, and routine issue resolution, all from a remote setting.

The role emphasizes responsive communication, accurate documentation, and a positive customer experience. Candidates should be capable of learning CRM platforms and handling multiple routine requests with reliable follow-through.