Remote Customer Support Specialist

Kids for the Future; Coralville (IA); On-site; USD 34,000 - 46,000; Full time

Job summary

West Music in Coralville, IA is seeking a Customer Service Representative who will be the first point of contact for customers, delivering friendly, accurate support via phone, email, and chat, and representing the brand with professionalism.

You will actively listen, resolve issues, document interactions in CRM, and collaborate with internal teams to improve service quality while maintaining composure in a fast-paced environment.

Qualifications

• Demonstrates strong customer service skills.
• Possesses excellent communication skills, both verbal and written.
• Applies active listening techniques to understand customer needs.
• Exhibits strong problem-solving abilities to address and resolve customer issues.
• Understands principles of customer relationship management to foster loyalty.

Responsibilities

• Responds promptly and courteously to customer inquiries via phone, email, and chat.
• Listens actively to customer concerns and clarifies needs to provide effective solutions.
• Resolves customer problems efficiently and escalates when necessary.
• Manages customer relationships by building rapport and trust.
• Communicates clearly and concisely, verbally and in writing.
• Documents interactions and tracks customer history in CRM.
• Applies conflict resolution techniques to de-escalate situations.
• Collaborates with internal teams to address feedback and improve processes.
• Educates customers on products, services, and policies.

Skills

Customer service

Communication

Active listening

CRM software

Computer applications

Education

High school diploma

Tools

CRM software

MS Office

Job description

West Music in Coralville, IA is seeking a Customer Service Representative who will be the first point of contact for customers, delivering friendly, accurate support via phone, email, and chat, and representing the brand with professionalism.

You will actively listen, resolve issues, document interactions in CRM, and collaborate with internal teams to improve service quality while maintaining composure in a fast-paced environment.