Remote Customer Success Coordinator - Medicare Projects

Harris Computer; Georgia; On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Career development

Global reach

Stock ownership

Job summary

Connecture seeks a Customer Success Coordinator to manage incoming customer requests, coordinate with internal teams, and support the annual Medicare implementation cycle. The role involves project, reporting, and administrative duties, with a remote-friendly setup across the US and preference for CST/EST hours.

The position emphasizes collaboration with customer success and operations, handling communications, timelines, and data-related tasks, while ensuring customers receive proactive service

Qualifications

• Experience working with all levels in an organization, both internal and customer organizations.
• Ability to work directly with customers, vendors, and other service providers unsupervised.
• Customer management skills including project management, resolving issues, setting customer expectations, customer training support, and building customer relationships.
• Ability to follow instructions well and quickly adapt to changing priorities.
• Self-starter, ability to manage to deadlines with little to no direct supervision.
• Verbal and written communication.
• General technical knowledge needed to support customers.
• Ability to recognize areas of improvement and propose those to the team for continual process improvement.
• Collaborative team player.
• Quick learner.
• Microsoft Office products, including Word, Excel, Visio, and MS Project.

Responsibilities

• Provide support to customer success and operations management functions.
• Assist customer success managers and operations personnel in the coordination and completion of projects.
• Provide administrative and technical support such as scheduling, preparing customer communications or presentations, monitoring timelines, attending meetings, and acting as liaisons to various departments and organizations.
• Communicate any issues, problems, or additional information to customer success managers and recommend solutions.
• Monitor and evaluate project activity and report on progress to project managers and leadership.

Skills

Customer management

Project management

Communication

Teamwork

Adaptability

Problem solving

Time management

SaaS knowledge

Medicare knowledge

Tools

Microsoft Word

Microsoft Excel

Microsoft Visio

Microsoft Project

Job description

Connecture seeks a Customer Success Coordinator to manage incoming customer requests, coordinate with internal teams, and support the annual Medicare implementation cycle. The role involves project, reporting, and administrative duties, with a remote-friendly setup across the US and preference for CST/EST hours.

The position emphasizes collaboration with customer success and operations, handling communications, timelines, and data-related tasks, while ensuring customers receive proactive service