Customer Service Representitive

Promenade; United States; Remote; USD 22,041 - 27,552; Full time

Benefits offered by this job

Competitive hourly wage

Growth opportunities

Empowering work culture

Job summary

A mission-driven company is seeking a Customer Service Representative to provide exceptional support to customers and floral partners. This role involves diagnosing issues, advocating for users, and significantly improving the customer experience. Ideal candidates possess excellent communication skills, a knack for building relationships, and experience in a customer-facing role. Join this empowering team dedicated to supporting local businesses and be part of an exciting growth journey in a fast-paced environment.

Qualifications

• Natural knack for connecting with people and building relationships.
• Previous experience in a customer-facing role (retail or service industry).
• Able to communicate effectively both in writing and over the phone.

Responsibilities

• Provide friendly and efficient Tier 1 support to customers and floral partners via phone and email.
• Listen to customer inquiries, diagnose issues, and offer helpful solutions.
• Identify and elevate complex technical issues to the engineering team.

Skills

Empathy

Communication

Tech-savviness

Customer service experience

Problem-solving

Bilingual (Spanish)

Tools

Salesforce

Job description

Are you a people person with a passion for helping others? BloomNation.com, a rapidly growing company dedicated to empowering local florists, is looking for a Customer Service Representative to join our team! In this role, you'll be the first point of contact for our valued customers and floral partners, providing top-notch support via phone and email.

If you're empathetic, solutions-oriented, and thrive in a fast-paced environment, we want to hear from you!

What You'll Do:

• Be the voice of BloomNation: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email.
• Problem-solve with a smile: Listen to customer inquiries, diagnose issues, and provide helpful solutions.
• Escalate when necessary: Accurately identify and elevate complex technical issues to our engineering team.
• Advocate for our users: Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns.
• Share your insights: Identify trends and suggest improvements to enhance our support processes and overall user experience.
• Become a product expert: Help customers and partners maximize their use of BloomNation's platform to grow their businesses.

What You'll Bring:

• A natural knack for connecting with people: You're friendly, optimistic, and caring, love building relationships.
• Passion for small businesses: You're excited to support local florists and be part of a growing startup.
• Tech-savviness: Comfortable learning and using various support tools (experience with Salesforce or similar platforms is a plus).
• Exceptional communication skills: Able to clearly and effectively communicate both in writing and over the phone.
• Bilingual: Spanish speaking is a plus.
• Grace under pressure: Can work efficiently and maintain a positive attitude in a fast-paced environment.
• Customer service experience: Previous experience in a customer-facing role (retail or service industry experience is a big plus) is highly valued.

$16 - $20 an hour

More about us - Promenade

Promenade is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline. We build vertically-focused software catered to each industry we serve, leveling the playing field between small businesses and large aggregators. Promenade was originally founded in 2011 as BloomNation, the nation’s premier network for local florists, disrupting the multi-billion dollar floral industry. After helping thousands of local florists across the country, we doubled down on our mission and began helping more small businesses who carried the same challenges of acquiring and retaining their own customers. Today, Promenade creates software for four industries - BloomNation (Floral), Promenade (Food, Liquor and Butchers). The company is based in Santa Monica, CA along with Remote roles.

Additional highlights…

Backed by premier industry investors such as Andreessen Horowitz (AirBnB, Box, Facebook, Lyft, Twitter, etc.), Spark Capital (Tumblr, Upworthy, Warby Parker, etc.), and Crunch Fund (Square, Uber, etc.)

Named one of Entrepreneur’s “5 Sizzling Silicon Beach Startups to Watch”

Located one block away from the beach on the world-famous 3rd Street Promenade in Santa Monica

Why join Promenade?

If you want a front-row seat in seeing a company disrupt a massive industry and you love the idea of helping hardworking business owners that serve our local communities and neighborhoods, this is your place. At Promenade, everyone has a voice to create change and move the needle. No hierarchy, no bureaucracy, no politics...just real people working on solving real problems.