Remote Customer Success Manager - Portfolio Growth

JDA TSG; United States; Remote; USD 73,000 - 78,000; Full time

Job summary

JDA TSG is seeking an IES Customer Success Specialist to own a mid-market portfolio, driving retention, health, and feature adoption across a scaled environment. This is a remote US, full-time position with onboarding and ongoing portfolio ownership responsibilities.

You will monitor health signals, conduct consultative discovery, diagnose root causes of workflow friction, and coordinate with technical support or enterprise teams to protect dollar retention and logo value.

Responsibilities

• Signal-Driven Triage & Portfolio Ownership: Monitor health signals and usage trends to intervene when needed and protect retention.
• Consultative Discovery & Value Realization: Engage customers to diagnose friction and align platform capabilities with business goals.
• Retention, Risk Judgment & Cross-Functional Coordination: Identify churn signals and coordinate with support, risk, or sales to resolve issues.

Job description

JDA TSG is seeking an IES Customer Success Specialist to own a mid-market portfolio, driving retention, health, and feature adoption across a scaled environment. This is a remote US, full-time position with onboarding and ongoing portfolio ownership responsibilities.

You will monitor health signals, conduct consultative discovery, diagnose root causes of workflow friction, and coordinate with technical support or enterprise teams to protect dollar retention and logo value.