Remote Senior Customer Success Manager (Fintech)

Jdatsg; Northern (KY); Hybrid; USD 87,000 - 95,000; Full time

Job summary

JDA TSG is seeking a Manager, Customer Success to lead a team of CS professionals focused on onboarding, payments activation, and account health across financial solutions initiatives.

You will drive representative coaching, quality standards, and cross-functional collaboration with Risk Operations, Payments, Engineering, Sales, and Billing to ensure calibrated service and strong customer outcomes. A flexible remote US role offers growth and impact.

Qualifications

• 3–5 years of leadership in customer success or related roles.
• Strong payments, merchant services, banking or fintech exposure preferred.
• Proven coaching, quality calibration, and CRM discipline.
• Experience guiding CS teams through activation and expansion opportunities.

Responsibilities

• Lead and develop a team of Customer Success Managers through regular coaching and performance reviews.
• Own frontline interaction quality and calibration across cross-functional partners.
• Monitor portfolio health, activation milestones, and payment volume growth.
• Oversee expansion signals and proper qualification for client management teams.
• Guide onboarding and AI-readiness for new CSMs and ramps.
• Translate weekly data into targeted coaching and risk mitigation actions.
• Handle complex escalations and cross-functional roadblocks.

Skills

Leadership

Payments domain

Coaching & quality

Commercial CS aptitude

Tools

CRM systems

Customer health platforms

Engagement sequencers

Conversation intelligence tools

AI coaching platforms

Job description

JDA TSG is seeking a Manager, Customer Success to lead a team of CS professionals focused on onboarding, payments activation, and account health across financial solutions initiatives.

You will drive representative coaching, quality standards, and cross-functional collaboration with Risk Operations, Payments, Engineering, Sales, and Billing to ensure calibrated service and strong customer outcomes. A flexible remote US role offers growth and impact.