Remote Customer Success Manager - Mid-Market Growth

Jdatsg; United States, Northern America, Americas; Remote; USD 73.000 - 78.000; Vollzeit

Zusammenfassung

JDA TSG is seeking a Customer Success Manager to drive retention and value across a mid-market portfolio. You will monitor health signals, conduct consultative discovery, and coordinate with cross-functional teams to resolve issues while expanding opportunities.

The role is remote in the United States and emphasizes proactive relationship management and platform adoption. You will be measured on logo and dollar retention, adoption rates, and customer satisfaction.

Qualifikationen

• 2+ years in a relationship-first Customer Success, account management, or consultative role for B2B SaaS.
• Experience managing a customer portfolio with retention KPIs and engagement cadences.
• Consultative discovery skills to diagnose workflow friction and drive adoption.

Aufgaben

• Monitor health signals and portfolio ownership to protect logo and dollar retention.
• Engage in consultative discovery to drive feature adoption and value realization.
• Identify churn signals and coordinate with technical support, risk, or sales to resolve issues while maintaining customer ownership.

Kenntnisse

Relationship-first

Customer success

Consultative discovery

Retention KPIs

Health scores

Jobbeschreibung

JDA TSG is seeking a Customer Success Manager to drive retention and value across a mid-market portfolio. You will monitor health signals, conduct consultative discovery, and coordinate with cross-functional teams to resolve issues while expanding opportunities.

The role is remote in the United States and emphasizes proactive relationship management and platform adoption. You will be measured on logo and dollar retention, adoption rates, and customer satisfaction.