Remote-First Customer Success Manager, B2B SaaS

Canals; Chicago (IL); Remote; USD 90,000 - 130,000; Full time

Job summary

Canals is seeking a Customer Success Manager to own post-sale relationships and drive adoption across a portfolio of accounts in a fast-growing, remote-first environment.

You will lead onboarding, training, and continuous engagement, while partnering with Product and Engineering to surface insights and resolve issues. The role emphasizes renewals, ROI demonstrations, and scaling systems for broad impact.

Qualifications

• Typically 5–8 years in Customer Success for a B2B SaaS product.
• Experience building playbooks, processes, or systems from scratch.
• Proven success driving product adoption, utilization and end-user training.

Responsibilities

• Own a portfolio of customer relationships, driving adoption, retention, and renewals.
• Lead onboarding and training sessions for quick, confident rollout across teams.
• Monitor usage and engagement metrics to spot adoption gaps and renewal risks.
• Partner with Product and Engineering to surface customer insights and resolve issues.
• Facilitate regular business reviews to demonstrate ROI and align on goals.
• Develop scalable systems, playbooks, and processes as we grow.
• Champion a customer-first mindset across Canals in all interactions.

Skills

Customer Success

B2B SaaS

Renewals

Relationship management

Job description

Canals is seeking a Customer Success Manager to own post-sale relationships and drive adoption across a portfolio of accounts in a fast-growing, remote-first environment.

You will lead onboarding, training, and continuous engagement, while partnering with Product and Engineering to surface insights and resolve issues. The role emphasizes renewals, ROI demonstrations, and scaling systems for broad impact.