Customer Success Manager (Fully Remote)

Canals; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Canals is hiring for a Customer Success role focused on owning the full post-sale relationship for a portfolio of accounts. You will lead onboarding, training, adoption, and renewals while blending relationship management with technical problem-solving and strategic enablement.

You will drive adoption, retention, and renewals, and partner with Product and Engineering to surface customer insights and resolve issues, bringing 5-8 years of B2B SaaS experience and a startup mindset to the team.

Job description

• Own the full post-sale relationship for a portfolio of accounts, leading onboarding, training, adoption, and renewals.
• Blend relationship management with technical problem-solving and strategic enablement.

What You'll Do:

• Drive adoption, retention, and renewals across your book of business.
• Partner with Product and Engineering to surface customer insights and resolve issues.

What You'll Bring:

• Typically 5-8 years in Customer Success for a B2B SaaS product.
• Experience building playbooks and processes from scratch in an early-stage startup.

Canals

Canals builds software for wholesale distributors, helping them operate more efficiently through automation and AI. They are a profitable, rapidly growing company with a team of roughly 140 people distributed across North and South America, valuing ownership, transparency, and continuous improvement.