Remote Customer Success Manager — Legal Tech Growth

Paradigm; United States; À distance; USD 48 000 - 64 000; Plein temps

Avantages offerts par ce poste

Remote working flexibility

Home office budget

Paid time off

Bi-annual company retreats

Equity grants

401k matching

Comprehensive health, vision, & dental

Résumé du poste

Paradigm is seeking an entry-level Customer Success Manager to drive adoption, retention, renewals and growth for our PracticePanther customers. You will maintain strong client relationships, train users on the software, and resolve inquiries promptly in a fast-moving environment.

As the voice of the customer, you will onboard new clients, collect product feedback for the product team, and collaborate with support and other departments to deliver outstanding experiences and maximize value for

Qualifications

• 2+ years of experience in Customer Support/Customer Service or equivalent.
• Experience in a client-facing, support, or technical role.
• Project management skills.
• Experience leading initiatives and succeeding in a team environment preferred.
• Experience with small and medium businesses or tech.
• High-growth or early-stage startup experience.
• Knowledge in the legal industry advantageous.

Responsabilités

• Become a PracticePanther expert and offer personalized service to show the value of the product for long term use with your portfolio of clients.
• Be responsible for the management of a portfolio of clients to foster long-term business relationships.
• Respond to customer support inquiries as quickly and accurately as possible via chat or phone.
• Work collaboratively with other departments to resolve issues and deliver great customer experiences.
• Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts.
• Create, own, and execute onboardings for new and existing clients.
• Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience.
• Improve client satisfaction and retention.
• Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers.
• Other duties as assigned.

Connaissances

Customer support

Client-facing

Project management

Team collaboration

Startup experience

Tech experience

Legal knowledge

Description du poste

Paradigm is seeking an entry-level Customer Success Manager to drive adoption, retention, renewals and growth for our PracticePanther customers. You will maintain strong client relationships, train users on the software, and resolve inquiries promptly in a fast-moving environment.

As the voice of the customer, you will onboard new clients, collect product feedback for the product team, and collaborate with support and other departments to deliver outstanding experiences and maximize value for