Sales Account Manager - PracticePanther

Paradigm; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid vacation

Remote work flexibility

Home office budget

Work-life balance

Health insurance + 401k

Job summary

Paradigm is seeking a motivated sales professional to own the complete sales cycle from prospecting to closing in the US market. You will educate potential customers on what to expect and nurture relationships while achieving productivity goals.

Strong communication and a willingness to learn new software are essential. You will demonstrate PracticePanther knowledge, run product demonstrations, and follow up promptly.

Qualifications

• 0–1 year of sales experience
• Experience in a SaaS environment a plus
• Strong communication and interpersonal skills
• Ability to learn and adapt to new software quickly

Responsibilities

• Prospect, generate opportunities, schedule and run demonstrations.
• Qualify needs using knowledge of PracticePanther program.
• Document each call per policies and procedures.
• Follow up with prospects and manage pipeline.
• Ask for the next meeting and suggest additional products or services.
• Maintain a positive customer service attitude in all interactions.

Skills

Patience & empathy

Excellent communication

Self-motivated

Team collaboration

Tools

Salesforce

Intercom

Drift

G Suite

Job description

You are responsible for the complete sales cycle from start to finish. You will need to educate the customer on what they can expect from beginning to end. You will need to be driven and have an ongoing strategy to educate potential customers, respond to concerns and questions, and have a keen ability to break the ice, create and nurture relationships. You must meet productivity goals and have excellent computer and communication skills.

In this role, you will:

• Prospect, generate opportunities, schedule, and run demonstrations, and close accounts.
• Possess strong knowledge of the PracticePanther program to identify customer needs when qualifying them.
• Document each call as per company and departmental policies and procedures.
• Follow up with potential customers promptly if necessary while determining and managing your pipeline.
• Demonstrate an aptitude for sales, ask for the next meeting and suggest additional products or services while increasing customer satisfaction and revenue.
• Apply a positive customer service attitude in interactions with all customers and establish a positive rapport.
• Communicate effectively and professionally in all forms of communication with internal team members and external customers. Be patient and understanding in all customer interactions.
• Must keep up with all new product features and updates
• Explore new firms and make cold calls, in addition to re-engaging past prospects to generate awareness of the PracticePanther product
• Must be able to work with other teams effectively
• Other duties as assigned

Qualifications

• 0-1 years sales experience
• 0-1 years SaaS environment experience
• Knowledge in the legal industry advantageous
• Proficiency with Salesforce, Intercom, Drift, and G Suite
• Experience in leading initiatives and succeeding in a team environment
• Experience with small and medium businesses and tech

Who is the ideal candidate?

• Must be patient, empathetic, and have excellent communication skills
• Strong interpersonal skills to work collaboratively with different departments
• Comfortable with technology and learning new software
• Ability to handle escalated customer issues
• Self-motivated and diligent
• Excellent verbal and written communication skills
• Organized, detail-oriented, and able to manage multiple tasks
• Must be personable and enjoy working in a client-facing role
• Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical

Why should you join Paradigm?

Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.

• Paid vacation + sick and parental leave
• Remote working flexibility
• Budget for home office improvements
• Company culture that encourages work / life balance
• 100% paid PPO medical, vision, and dental insurance, 401k matching