Remote Customer Success Manager — Lead Growth & Coaching

Cloudwave Technologies Pvt Ltd; Cambridge (MA); À distance; USD 132 000 - 189 000; Plein temps

Résumé du poste

CloudWave Technologies, a Cambridge-based studio, is seeking a Remote Customer Success Manager to own post-sale growth and coach a high-performing team.

The role offers a salary of $132,000 - $189,000 with a thoughtful benefits package, mentorship, and the flexibility to live in Cambridge, MA.

Responsibilities include turning clients into references, managing budgets for growth, and leading multi-channel campaigns that drive qualified leads.

Qualifications

• Adaptability and resilience when facing shifting requirements.
• Confident communicator across email, calls, and in-person meetings.
• Comfort working in a fast-paced, low-drama environment.
• A steady hand when three priorities all claim to be number one.
• The discipline to document while it's fresh, not after it's forgotten.
• Comfort with remote arrangements and the rhythms of a fast-paced workplace.
• Familiarity with the rhythms of a craft-focused remote team.

Responsabilités

• Own the post-sale check-in that turns clients into references.
• Turn a $132,000 - $189,000 budget into measurable employee-centric growth.
• Coach the Customer Success Manager team off discounting and onto value selling.
• Stand up email sequences that get opened, not buried.
• Develop and execute multi-channel campaigns that drive qualified leads for CloudWave Technologies.
• Write copy for ads, emails, and web pages that converts sales marketing traffic.

Connaissances

Adaptability

Communication skills

Fast-paced work

Prioritization

Documentation

Remote work

Craft-focused remote team

Description du poste

CloudWave Technologies, a Cambridge-based studio, is seeking a Remote Customer Success Manager to own post-sale growth and coach a high-performing team.

The role offers a salary of $132,000 - $189,000 with a thoughtful benefits package, mentorship, and the flexibility to live in Cambridge, MA.

Responsibilities include turning clients into references, managing budgets for growth, and leading multi-channel campaigns that drive qualified leads.