Customer Success Manager

Cloudwave Technologies Pvt Ltd; Cambridge (MA); Remote; USD 132,000 - 189,000; Full time

Job summary

CloudWave Technologies, a Cambridge-based studio, is seeking a Remote Customer Success Manager to own post-sale growth and coach a high-performing team.

The role offers a salary of $132,000 - $189,000 with a thoughtful benefits package, mentorship, and the flexibility to live in Cambridge, MA.

Responsibilities include turning clients into references, managing budgets for growth, and leading multi-channel campaigns that drive qualified leads.

Qualifications

• Adaptability and resilience when facing shifting requirements.
• Confident communicator across email, calls, and in-person meetings.
• Comfort working in a fast-paced, low-drama environment.
• A steady hand when three priorities all claim to be number one.
• The discipline to document while it's fresh, not after it's forgotten.
• Comfort with remote arrangements and the rhythms of a fast-paced workplace.
• Familiarity with the rhythms of a craft-focused remote team.

Responsibilities

• Own the post-sale check-in that turns clients into references.
• Turn a $132,000 - $189,000 budget into measurable employee-centric growth.
• Coach the Customer Success Manager team off discounting and onto value selling.
• Stand up email sequences that get opened, not buried.
• Develop and execute multi-channel campaigns that drive qualified leads for CloudWave Technologies.
• Write copy for ads, emails, and web pages that converts sales marketing traffic.

Skills

Adaptability

Communication skills

Fast-paced work

Prioritization

Documentation

Remote work

Craft-focused remote team

Job description

We built the Customer Success Manager seat at CloudWave Technologies for someone who can sell at $132,000 - $189,000 stakes and coach the team that follows. This remote Customer Success Manager role offers a $132,000 - $189,000 salary, real ownership over your work, and a clear path to grow alongside a team that ships.

Key Responsibilities

• Own the post-sale check-in that turns clients into references
• Turn a $132,000 - $189,000 budget into measurable employee-centric growth
• Coach the Customer Success Manager team off discounting and onto value selling
• Stand up email sequences that get opened, not buried
• Develop and execute multi-channel campaigns that drive qualified leads for CloudWave Technologies
• Write copy for ads, emails, and web pages that converts sales marketing traffic

What You'll Bring

• Adaptability and resilience when facing shifting requirements
• Confident communicator across email, calls, and in-person meetings
• Comfort working in a fast-paced, low-drama environment
• A steady hand when three priorities all claim to be number one
• The discipline to document while it's fresh, not after it's forgotten
• Comfort with remote arrangements and the rhythms of a fast-paced workplace
• Familiarity with the rhythms of a craft-focused remote team

At CloudWave Technologies, a small-but-mighty Cambridge-based studio, the whole mission boils down to making Avaya feel effortless for everyone downstream. At CloudWave Technologies you can challenge your skip-level's plan and still get a thank-you for it.

The package is honest: $132,000 - $189,000, a benefits plan that works, mentorship that lasts, and the flexibility to live in Cambridge, MA.

New applicants this week join a hiring cycle that is already in motion.