Remote Customer Success Manager - IT Service Leader

HITEC; North Carolina; Remote; USD 65,000 - 151,000; Full time

Job summary

Hewlett Packard Enterprise (HPE) is seeking a Customer Success Manager for a remote/teleworker role based in the United States (North Carolina). The CSM partners with customers to align IT service management with business goals, delivering value through CSPs and action plans while maintaining strong customer relationships and driving satisfaction.

The role requires 5+ years in customer success, a professional degree or equivalent experience, bidirectional communication skills, and the ability to

Qualifications

• 5+ years in Customer Success with high-touch engagements.
• Professional degree or equivalent experience; 7+ related years.
• Basic knowledge of Wireless, Networking, Cloud or related tools.
• Microsoft Office proficiency.
• English verbal, written, and typing skills.
• Ability to communicate with customers at low-technical and high-management levels.
• PMP and ITIL/ITSM certifications desired.
• Strong program management and organizational skills.
• Experience in risk management or security delivery roles.
• Ability to work in diverse, multinational, virtual environments.

Responsibilities

• Act as escalation manager and coordinate with customers.
• Lead service reviews and coordinate with ARUBA/HPE teams.
• Ensure service delivery aligns with scope and deliverables.
• Develop CSPs and action plans with customers.
• Mentor and lead support teams.

Skills

Customer success

High-touch engagements

Communication

Program management

Leadership

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

ITSM tools

Job description

Hewlett Packard Enterprise (HPE) is seeking a Customer Success Manager for a remote/teleworker role based in the United States (North Carolina). The CSM partners with customers to align IT service management with business goals, delivering value through CSPs and action plans while maintaining strong customer relationships and driving satisfaction.

The role requires 5+ years in customer success, a professional degree or equivalent experience, bidirectional communication skills, and the ability to