Remote Customer Success Manager – ITIL/ITSM Expert

Hewlett Packard Enterprise; North Carolina; Remote; USD 65,000 - 151,000; Full time

Job summary

Hewlett Packard Enterprise in the United States (North Carolina) is seeking a Customer Success Manager to partner with the customer and drive IT service delivery across ARUBA/HPE. This role emphasizes high-touch engagement, service reviews, and proactive issue resolution in a remote setting.

You will maintain strong relationships, coordinate with cross-functional teams, establish CSPs, and guide customers toward business outcomes while ensuring satisfaction and renewal opportunities.

Qualifications

• 5+ years of recent Customer Success experience with high-touch engagements.
• A professional degree or equivalent experience with 7+ years related experience.
• Knowledge of Wireless, Networking, Cloud, and Customer Success tools.
• Strong English verbal, written, and typing skills.
• PMP certification and ITIL/ITSM desirable.
• Strong program management and organizational skills.

Responsibilities

• Deliver overall service to assigned accounts and act as the customer’s single IT management focal point.
• Coordinate with Aruba/HPE teams for service delivery and escalations.
• Lead quarterly service reviews with customers.
• Drive process improvements and policy guidance.

Skills

Customer Success

Networking

Cloud

Wireless

MS Office

English communication

PMP Certification

ITIL/ITSM

Customer Success tools

Education

Professional degree or equivalent experience

Tools

Customer Success tools

Job description

Hewlett Packard Enterprise in the United States (North Carolina) is seeking a Customer Success Manager to partner with the customer and drive IT service delivery across ARUBA/HPE. This role emphasizes high-touch engagement, service reviews, and proactive issue resolution in a remote setting.

You will maintain strong relationships, coordinate with cross-functional teams, establish CSPs, and guide customers toward business outcomes while ensuring satisfaction and renewal opportunities.