Remote Customer Success Manager — ITIL/ITSM

HPE Aruba Networking

North Carolina

Remote

USD 65,000 - 151,000

Full time

9 days ago

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Job summary

Hewlett Packard Enterprise Aruba Networking is seeking a Customer Success Manager (CSM) to partner with customers, ensure IT service management excellence, and deliver outcomes aligned with business objectives. This remote/teleworker role requires guiding cross-functional teams and shaping CSPs to align with customer goals.

You will act as the single IT management focal point for service-related issues, drive improvements, manage escalations, and lead quarterly reviews while fostering strong

Qualifications

5+ years recent experience with Customer Success with high touch engagements.
7+ years related experience and a professional degree or equivalent experience.
Basic knowledge of one or more of the following technologies: Wireless, Networking, Cloud.
Intermediate level skills with Microsoft Office applications.

Responsibilities

Act as Escalation Manager - handle all team escalations and coordinate with the Customer during the engineering referral process.
Communicate and coordinate with the Customer during the engineering referral process and keep them informed of activities, milestones, and decisions.
Lead and conduct Quarterly Service Reviews; ensure service delivery meets declared deliverables and manage scope of services.

Skills

Customer Success

English communication

Wireless

Networking

Cloud

Microsoft Office

Account management

Education

Bachelor's degree

Professional degree or equivalent experience

Tools

Microsoft Office

Job description

You will act as the single IT management focal point for service-related issues, drive improvements, manage escalations, and lead quarterly reviews while fostering strong

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