Strategic Remote Customer Success Leader

Hewlett Packard Enterprise Company; Raleigh (NC); Remote; USD 65,000 - 151,000; Full time

Benefits offered by this job

Health & wellbeing benefits

Professional development programs

Inclusive workplace culture

Job summary

Hewlett Packard Enterprise is hiring a Customer Success Manager to join our remote team supporting customers from home in North Carolina, USA. The role focuses on high-touch customer success, service delivery coordination, and problem resolution for IT services under ARUBA/HPE.

The CSM serves as the main IT contact, guiding action plans and ensuring customer satisfaction. Ideal candidates bring 5+ years in customer success, strong communication, and PMP/ITIL certifications are a plus.

Qualifications

• 5+ years in Customer Success with high-touch engagements.
• English verbal and written communication required.
• Strong project and relationship management skills.

Responsibilities

• Act as Escalation Manager and coordinate with the Customer during engineering referrals.
• Communicate progress, milestones and decisions to the Customer throughout the engagement.
• Oversee service delivery, scope management, and quarterly reviews with Customers.
• Provide leadership to the support team and ensure adherence to delivery processes.

Skills

Customer Success

Communication

Account management

Mentoring

Education

Bachelor's or Master's in Computer Science or related field

PMP certification

ITIL/ITSM certification

Job description

Hewlett Packard Enterprise is hiring a Customer Success Manager to join our remote team supporting customers from home in North Carolina, USA. The role focuses on high-touch customer success, service delivery coordination, and problem resolution for IT services under ARUBA/HPE.

The CSM serves as the main IT contact, guiding action plans and ensuring customer satisfaction. Ideal candidates bring 5+ years in customer success, strong communication, and PMP/ITIL certifications are a plus.