Remote Customer Success Manager, Healthcare SaaS

Zakipoint Health Inc.; Cambridge (MA); Remote; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Equity opportunity

Flexible remote work

Base salary + commission

Zusammenfassung

zakipoint Health is seeking a driven Customer Success Manager to manage a portfolio of TPAs, health plans, and benefits consultants. You’ll drive measurable ROI, own the client journey from onboarding through renewal, and collaborate with product, engineering, data, and marketing to align on client goals and platform adoption.

This cross‑functional role emphasizes relationship management, execution, and proactive insight.

Qualifikationen

• Experience in client success, account management, or sales in healthcare SaaS is preferred.
• Proven ability to manage executive relationships (VP/C-level).
• Strong communication, presentation, and consultative skills.

Aufgaben

• Own client relationships from implementation through renewal, acting as a strategic advisor to TPA, employer, and broker stakeholders.
• Build and maintain executive-level relationships with operations, clinical, and financial stakeholders.
• Develop customized success plans with KPIs tied to engagement, savings, and platform adoption.
• Deliver quarterly business reviews (QBRs), usage analytics, and ROI narratives.

Kenntnisse

Relationship management

Executive stakeholders

Cross-functional collaboration

CRM proficiency

Analytics

Presentation skills

Communication

Ausbildung

Bachelor's degree

Tools

CRM software

Analytics dashboards

Jobbeschreibung

zakipoint Health is seeking a driven Customer Success Manager to manage a portfolio of TPAs, health plans, and benefits consultants. You’ll drive measurable ROI, own the client journey from onboarding through renewal, and collaborate with product, engineering, data, and marketing to align on client goals and platform adoption.

This cross‑functional role emphasizes relationship management, execution, and proactive insight.