Remote Customer Success Manager: Growth & Renewals

Cornerstone OnDemand; Denver (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Cornerstone OnDemand is seeking a Customer Success Manager to manage a portfolio of customer accounts, leveraging product expertise to align account strategy with business outcomes. The CSM builds strong relationships and drives renewals, expansion, and advocacy through proactive product optimization and engagement.

The role requires a minimum of 3 years’ Cornerstone experience, excellent communication and analytical skills, and a willingness to travel up to 15–30%.

Qualifications

• BA/BS or equivalent professional experience in Human Resources, Organizational Development or other applicable field.
• Minimum of 3 years of experience using the Cornerstone application or comparable product with a high level of skill.
• Highly detail-oriented and able to manage multiple projects simultaneously.
• Organized and methodical with excellent follow-up to meet customer expectations and deadlines.
• Excellent communication, presentation, consulting and analytical skills.
• Passion for customer success and ability to adapt to a fast-paced, dynamic environment.
• Willingness to travel up to 15–30%.

Responsibilities

• Manage a portfolio of customers and conduct regular customer meetings to drive satisfaction and value realization with the Cornerstone solution.
• Collaborate with Account Managers to set outcomes and measurable objectives with the customer.
• Develop a consultative relationship with each customer across business units to gain insight and build partnerships.
• Translate customer goals into people, product and process strategies.
• Connect customer goals with Cornerstone solutions to increase adoption and utilization.
• Communicate the value of solutions across the customer’s organization.

Skills

Communication

Presentation

Consulting

Analytical skills

Education

BA/BS or equivalent

Job description

Cornerstone OnDemand is seeking a Customer Success Manager to manage a portfolio of customer accounts, leveraging product expertise to align account strategy with business outcomes. The CSM builds strong relationships and drives renewals, expansion, and advocacy through proactive product optimization and engagement.

The role requires a minimum of 3 years’ Cornerstone experience, excellent communication and analytical skills, and a willingness to travel up to 15–30%.