Client Success Manager, Talent Management Solutions

EdCast; Mountain View (CA); On-site; USD 16,000 - 22,000; Full time

Job summary

Cornerstone OnDemand is seeking a Customer Success Manager to support client adoption and ongoing satisfaction with the Talent Management solution. You will act as the primary client face during go-live, guiding business owners and collaborating with internal teams to maximize usage and value of Cornerstone.

You will build consultative relationships, educate customers on self-service tools, manage multiple engagements, and advocate for client needs across the organization.

Qualifications

• 3+ years of experience using Cornerstone OnDemand.
• Highly detail-oriented with the ability to manage multiple projects.
• Organized and methodical with excellent follow-up to meet client expectations.
• Excellent communication and analytical skills.
• Fluency in English; Cantonese is a plus.

Responsibilities

• Facilitate the transition from implementation to Go-Live and support client self-sufficiency.
• Educate Customers on self-service tools and release processes to ensure a successful partnership.
• Manage interactions with Customers without an assigned CSM or outside of portfolio.
• Develop a consultative relationship with customers and coordinate with Account Management.
• Partner with Sales to ensure alignment at all levels of the relationship.
• Advise on process/system risks and develop mitigation strategies.
• Engage consultants and technical resources as needed.
• Support Account Managers in upsell/cross-sell activities.
• Ensure adoption of Cornerstone solutions across client businesses.

Skills

Cornerstone OnDemand

Attention to detail

Project management

Communication skills

Analytical skills

English fluency

Cantonese language

Education

B.S. or equivalent in HR/OD/Finance

Job description

Cornerstone OnDemand is seeking a Customer Success Manager to support client adoption and ongoing satisfaction with the Talent Management solution. You will act as the primary client face during go-live, guiding business owners and collaborating with internal teams to maximize usage and value of Cornerstone.

You will build consultative relationships, educate customers on self-service tools, manage multiple engagements, and advocate for client needs across the organization.