Remote Customer Success Manager, Gov't SaaS

Deltek, Inc.; Herndon (VA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan and company match

Paid vacation time and holidays

Well-being programs

Short-term and long-term disability

Life insurance

Tuition reimbursement

Job summary

Deltek, Inc. is seeking a Customer Success Manager to manage a portfolio of 50–100 SaaS customers in a hybrid/remote role focused on government contracting solutions Costpoint and GovWin IQ.

You will drive renewals, expansions and customer advocacy while monitoring health metrics and delivering value-based reviews. Responsibilities include building trusted advisor relationships, coordinating with renewal specialists, and identifying upgrade opportunities.

Qualifications

• Experience with CRM platforms such as Salesforce or Gainsight
• Familiarity with Deltek Costpoint, GovWin IQ, or other government contracting software
• Background in government contracting, aerospace, or defense industries
• Demonstrated ability to influence renewal outcomes and identify expansion opportunities
• Experience with customer health scoring and data-driven account management

Responsibilities

• Serve as the single point of contact for a portfolio of SaaS customers, managing the full customer lifecycle from onboarding through renewal
• Develop trusted advisor relationships with customers, closely aligning with their business goals and strategies
• Conduct value-based business reviews with customers to demonstrate ROI, communicate best practices, and monitor customer health
• Partner with the Renewal and Growth specialist to influence renewal outcomes and support a seamless renewal process
• Uncover expansion and add-on opportunities within your account portfolio to drive incremental growth
• Raise awareness of product upgrades and Deltek news while handling day-to-day customer inquiries
• Proactively identify risks to retention and implement strategies to mitigate churn
• Attend in-person events and customer meetings to deepen relationships and drive engagement
• Track and report on key customer health metrics using CRM tools to inform engagement priorities

Skills

Customer relationships

Renewals & expansions

Customer health scoring

Tools

Salesforce

Gainsight

Deltek Costpoint

GovWin IQ

Job description

Deltek, Inc. is seeking a Customer Success Manager to manage a portfolio of 50–100 SaaS customers in a hybrid/remote role focused on government contracting solutions Costpoint and GovWin IQ.

You will drive renewals, expansions and customer advocacy while monitoring health metrics and delivering value-based reviews. Responsibilities include building trusted advisor relationships, coordinating with renewal specialists, and identifying upgrade opportunities.