Remote Customer Success Manager for Growth & Retention

New Concept Labs; Kansas City (KS); Remote; USD 60,000 - 95,000; Full time

Job summary

New Concept Labs is a performance-driven growth partner for automotive shops, now hiring a Customer Success Manager for a full-time remote role in the United States. You will ensure client satisfaction, nurture relationships, and drive retention and growth by analyzing performance metrics and guiding improvements.

You will collaborate with cross-functional teams, manage multiple accounts, and translate data insights into actionable recommendations.

Qualifications

• Strong skills in customer satisfaction and service to meet client expectations.
• Ability to build relationships and retain/grow accounts.
• Analytical skills to assess data and drive outcomes.
• Excellent communication and collaborative problem-solving.
• Ability to manage multiple accounts remotely.
• Experience in the automotive or digital marketing industry is a plus.
• Bachelor's degree in Business, Marketing, or related field preferred.

Responsibilities

• Analyze performance metrics and client communications daily.
• Proactively identify opportunities to improve client outcomes and retention.
• Collaborate with cross-functional teams to drive growth and satisfaction.

Skills

Customer Satisfaction

Relationship Building

Analytical Skills

Communication

Remote Work

Account Management

Education

Bachelor's degree in Business/Marketing

Job description

New Concept Labs is a performance-driven growth partner for automotive shops, now hiring a Customer Success Manager for a full-time remote role in the United States. You will ensure client satisfaction, nurture relationships, and drive retention and growth by analyzing performance metrics and guiding improvements.

You will collaborate with cross-functional teams, manage multiple accounts, and translate data insights into actionable recommendations.