Customer Success Lead: Research & Adoption (Remote)

Embedded Shishya; United States; Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Bonus and equity program

Remote-first work model

Flexible PTO

Job summary

Dscout is seeking a Lead Research Advisor for the Mid‑Market segment. You will manage a portfolio of mid-market accounts, educate customers on Dscout capabilities, and drive adoption to maximize value and reduce churn.

Travel up to 10% supports onsite relationships and knowledge transfer while collaborating with product and sales to expand opportunities. The role sits in the Customer Success group and emphasizes research expertise, communication, and proactive risk management in a remote-first

Qualifications

• 2+ years experience in research or product design with customer success/agency/consulting exposure.
• Ability to consult with clients to drive product adoption and maximize lifetime value.
• Experience leading complex, high-impact research engagements from scoping to analysis.

Responsibilities

• Own a portfolio of mid-market accounts, driving adoption, retention, and expansion.
• Train customers on functionality and Dscout methodology to boost platform usage.
• Identify risk and coordinate mitigation to protect renewals.
• Consult with customers to design research studies and ensure value realization.
• Help customers derive insights using Dscout analytics tools.
• Collaborate with Research Advisors to execute customer studies.
• Partner with Sales & Renewal to identify expansion opportunities; travel up to 10% for onsite visits.

Skills

Research & design

Communication skills

CRM tools (Salesforce)

Cross-functional collaboration

Empathy

Organizational skills

Education

BA/BS in anthropology, sociology, market research, design research, HCI related field

Job description

Dscout is seeking a Lead Research Advisor for the Mid‑Market segment. You will manage a portfolio of mid-market accounts, educate customers on Dscout capabilities, and drive adoption to maximize value and reduce churn.

Travel up to 10% supports onsite relationships and knowledge transfer while collaborating with product and sales to expand opportunities. The role sits in the Customer Success group and emphasizes research expertise, communication, and proactive risk management in a remote-first