Customer Success Manager

Streamline-Healthcare-Solutions; Kalamazoo (MI); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure satisfaction with our behavioral health software. This remote role aligns with Mountain or Central time zones to support customers across the United States.

Applicants should hold a Bachelor's degree or higher, have prior CSM experience, and demonstrate strong leadership and communication skills.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Excellent interpersonal and communication skills.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsibilities

• Manage multiple customer accounts to ensure satisfaction.
• Coordinate across teams to ensure an exceptional customer experience.
• Regular meetings to stay aligned with customer needs.
• Provide product and industry consultation.
• Facilitate timely access to resources needed.
• Facilitate sales of added functionality and modules to increase efficiency.
• Maintain customer retention and satisfaction across accounts.
• Collaborate with product managers, developers, testers, and internal staff.

Skills

Customer relationships

Project management

Change management

Leadership

Communication

Problem solving

Travel willingness

Education

Bachelor's degree or higher

Tools

EMR software

Job description

Job Description:About Streamline Healthcare Solutions:Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar.Our mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation’s premier behavioral health organizations using the latest web-based technology.Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry.This is a remote position based in the United States. The salary range for this role is $70,000 - $80,000 per year, DOE. Employment visa sponsorship is not available for this position.Job Summary for the Customer Success ManagerCustomer Success Managers are responsible for managing multiple customer accounts to ensure satisfaction, maintain relevant industry and product knowledge, serve as an advocate and voice of the customer and coordinate across teams to ensure an exceptional customer experience.This position will normally work a schedule aligning with Mountain or Central time to support customers in those time zones.Job Responsibilities for the Customer Success ManagerManage multiple customer accounts:Understand customer needs and prioritiesManage projects to ensure deliverables are metRegular meetings to stay up to date with customer needsProvide product and industry consultationFacilitate timely access to resources neededFacilitate sales of added functionality and modules to increase the customer’s efficiency.Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.Maintain customer retentionCustomer Satisfaction Rating of 85% or greaterJob Requirements for the Customer Success ManagerBachelor's degree or higher in a related field.Prior experience as a Customer Success Manager is desirable.Experience in Project Management and Change ManagementLeadership and Team Building SkillsBackground experience in Behavioral Healthcare or in Electronic Medical Records is preferred.Excellent interpersonal skills and effective written and oral communication skills.InnovativeCritical thinking, problem solving abilities.Willingness to travel up to 20%.Willingness to work alternate schedules, as required.Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.