Remote AI Support Engineer LatAm - Debug, Triage & Docs

mercor

San Francisco (CA)

Hybrid

MXN 642.000 - 918.000

Teilzeit

14 Tage+

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Zusammenfassung

Mercor connects elite creative and technical talent with AI research labs and is hiring a Customer Success Engineer (LatAm) for a remote contract role overlapping Pacific Time. You will debug web apps, guide customers, and work with product and engineering teams.

Ideal candidates have CS or related degree and hands-on experience with React/Node/Flask/Next.js, plus familiarity with AI tools, LLMs, and AI APIs.

Qualifikationen

Degree in Computer Science, Software Engineering, or related technical field.
Experience building modern web applications (React, Node, Flask, Next.js) or 2–5 years supporting customers on such apps.
Familiar with AI systems, LLMs, agents, or generative models.

Aufgaben

Investigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
Triage with sound judgment. Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
Surface systemic patterns and product risks to engineering and product leadership.
Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
Communicate with precision, professionalism, and empathy.

Kenntnisse

Debug web apps

React

Node.js

Flask

Next.js

AI systems

LLMs

Prompt engineering

LangChain

OpenAI API

Ausbildung

Degree in Computer Science or related field

Tools