Remote Customer Success Engagement Manager

S27a; Northern (KY); Hybride; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Unlimited vacation

Equity in compensation

Medical, dental, vision insurance

401(K)

WFH equipment budget

Résumé du poste

Chariot is hiring a Customer Success Engagement Manager to own a book of accounts, monitor health metrics, and drive retention and growth. Remote or hybrid options are available for the right candidate, with after‑hours/weekend help desk coverage.

You will collaborate with the Head of Customer Success and Product Support to scale a hands‑on, high‑quality customer experience in a growing SaaS moving‑industry platform.

Qualifications

• 2-4 years in customer success, customer support, or account management, ideally with renewals/retention/expansion ownership.
• Experience in the moving industry or similar blue-collar context with software familiarity.
• 2+ years in operations/account management with data-driven decisions and ownership over outcomes.

Responsabilités

• Review customer health metrics daily and identify at‑risk customers.
• Proactively reach out to at‑risk customers to drive adoption.
• Own a book of accounts and run regular check‑ins to keep customers engaged.
• Lead quarterly business reviews with VIP customers to reinforce value and surface expansion.
• Identify onboarding bottlenecks and re-engage stalled customers to complete setup.
• Track engagement trends and report insights across the customer base.
• Drive referrals and upsells from healthy customers.
• Support the help desk on an on‑call rotation for after-hours/weekends.
• Triage product questions and improve documentation and processes.

Connaissances

Customer success

Data analysis

Proactive communication

Account management

Outils

Zendesk

Intercom

HubSpot

Description du poste

Chariot is hiring a Customer Success Engagement Manager to own a book of accounts, monitor health metrics, and drive retention and growth. Remote or hybrid options are available for the right candidate, with after‑hours/weekend help desk coverage.

You will collaborate with the Head of Customer Success and Product Support to scale a hands‑on, high‑quality customer experience in a growing SaaS moving‑industry platform.