Customer Success Director

Gilder Search Group; Northern (KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Summit Technologies, Inc. invites a seasoned Customer Success Director to lead strategic relationships with city and municipal partners from onboarding through renewal and expansion.

This remote, nationwide role requires strong executive communication, proven renewal management, and ability to drive measurable outcomes across cross-functional teams.

Candidates with 5–8+ years in CS or account management and experience with municipal or curbside technology are encouraged to apply.

Qualifications

• 5–8+ years in Customer Success or Account Management.
• Experience with municipal customers and/or curbside technology preferred.
• Excellent written, verbal, and executive-level communication.
• Willingness to travel 25–50%.

Responsibilities

• Own customer retention, renewal, expansion, and extension strategies.
• Build executive relationships with municipal and city agency customers.
• Lead QBRs and customer success planning.
• Develop capture strategies for upcoming RFPs and rebids.
• Identify and execute expansion opportunities tied to customer goals.
• Analyze customer needs and deliver measurable outcomes.
• Provide guidance to improve customer productivity and program performance.
• Maintain account plans, success plans, CRM records, and renewal calendars.
• Collaborate with internal teams to deliver strong customer experiences.
• Support contract negotiations and coordinate operational issues.
• Monitor adoption, usage, and health indicators; address risks.
• Capture feedback to inform product and company strategy.
• Contribute to customer success resources and training materials.

Skills

5–8+ years experience in Customer/CS

Municipal customers experience

QBR facilitation

Executive relationship building

Growth opportunity identification

Cross-functional collaboration

Account management

Travel readiness

Tools

CRM

Job description

Summit Technologies, Inc. is seeking a Customer Success Director for our client, a leading provider of smart mobility and curbside management solutions that help cities and operators optimize parking, enforcement, and curb space utilization through advanced technology and data-driven insights.

The ideal candidate will be an experienced Customer Success or Account Management professional with strong municipal or public-sector relationship experience. The successful candidate will be customer-focused, organized, proactive, and skilled at building executive relationships, driving measurable outcomes, managing renewals, and identifying growth opportunities.

The Customer Success Director will own assigned customer accounts from onboarding through renewal and expansion, serving as a trusted advisor to city stakeholders while partnering with internal teams to deliver strong customer outcomes. This is a Full-Time, Remote position within the United States with 25–50% travel required.

Responsibilities

• Own customer retention, renewal, expansion, and extension strategies.
• Build strong executive relationships with municipal and city agency customers.
• Lead outcome-based Quarterly Business Reviews (QBRs) and customer success planning.
• Develop capture strategies for upcoming customer RFPs and competitive rebids.
• Identify and execute expansion opportunities aligned with customer goals.
• Analyze customer needs and develop initiatives that deliver measurable business outcomes.
• Serve as a trusted advisor by providing guidance and best practices to improve customer productivity and program performance.
• Maintain account plans, success plans, CRM records, and renewal calendars.
• Partner with Customer Care, Project Management, Product, Legal, and other internal teams to deliver a strong customer experience.
• Support contract negotiations and coordinate operational issues with Customer Care.
• Monitor customer adoption, usage, and health indicators and proactively address risks.
• Capture customer feedback and insights to inform Product, R&D, and company strategy.
• Contribute to customer success resources, including training materials, knowledge bases, and customer success stories.

Required Skills

• 5–8+ years of experience in Customer Success or Account Management.
• Experience with municipal customers and/or parking or curbside technology preferred.
• Strong experience facilitating QBRs and developing customer success plans.
• Proven ability to identify growth opportunities aligned with customer needs.
• Excellent written, verbal, and executive-level communication skills.
• Highly organized, proactive, and detail oriented.
• Strong collaboration and cross-functional relationship-building skills.
• Strong customer empathy, problem-solving, and relationship-management skills.
• Willingness to travel 25–50%.

Reasons You’ll Love Working for our client

• Innovative Environment: Work with a company helping cities improve mobility, parking, enforcement, and curbside management through technology and data-driven solutions.
• Customer Impact: Help municipalities achieve measurable improvements in compliance, revenue, operational efficiency, and citizen experience.
• Professional Growth: Opportunity to work across Customer Success, Product, Project Management, Legal, and other teams while supporting strategic customer initiatives.
• Remote Work: Full-Time remote position within the United States.

Additional Team Info

Our client partners with municipalities to transform urban mobility programs by combining industry expertise, software, analytics, and services. The Customer Success Director will play a key role in building long-term customer relationships and ensuring successful outcomes from onboarding through renewal and expansion.

Summit Technologies Inc. appreciates your interest. We will contact the best matching prospects and will consider you for future opportunities. We will not submit your resume without your prior knowledge and consent. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

Posted: Friday, August 7, 2026
Job # 6940