Remote Customer Success Coach & Training Lead

Standard Conversions LLC; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Standard Conversions LLC is seeking a Call Center Training & Customer Success Manager for a remote role in the United States. You will help salespeople improve performance, retain customers, and drive business growth through training, coaching, and AI-driven insights.

Responsibilities include coaching agents, creating training content, reviewing calls, and supporting customers from onboarding through expansion.

Qualifications

• Experience in customer success, call center training, sales coaching, or quality assurance.
• Genuine passion for helping customers succeed.
• Proven ability to coach and develop salespeople.
• Excellent communication and relationship-building skills.
• Experience creating training content.
• Comfortable using AI tools and analyzing sales performance.
• Proactive, competitive, and highly accountable.

Responsibilities

• Build strong relationships with agents and agency owners.
• Proactively work with customers to improve their sales performance and profitability.
• Review sales calls and provide personalized coaching and feedback.
• Create training videos, scripts, and educational content.
• Use AI to identify opportunities and deliver actionable performance reports.
• Help new customers succeed from their first calls.
• Reactivate struggling or inactive customers.
• Help successful agencies increase volume and scale.

Skills

Customer success

Call center training

Sales coaching

Quality assurance

Excellent communication

Relationship building

Training content creation

AI tools usage

Sales performance analysis

Proactive accountability

Tools

AI tooling

Job description

Standard Conversions LLC is seeking a Call Center Training & Customer Success Manager for a remote role in the United States. You will help salespeople improve performance, retain customers, and drive business growth through training, coaching, and AI-driven insights.

Responsibilities include coaching agents, creating training content, reviewing calls, and supporting customers from onboarding through expansion.