Remote Customer Success Leader - Training, QA & AI

Kobie Marketing; Nashville (TN); Remote; USD 90,000 - 125,000; Full time

Benefits offered by this job

Flexible Time Off

Nine Company-Wide Holidays

Benefits prioritizing growth and well‑

Job summary

Kobie Marketing seeks a Customer Success Manager to lead a remote team focused on QA, training, and customer success operations. You will drive onboarding, performance management, and escalation handling while advancing knowledge management and AI-enabled support tools.

Responsibilities include coaching teams, refining training programs, and partnering with account leaders to ensure consistent, scalable service delivery across programs.

Qualifications

• Bachelor's Degree or equivalent business experience preferred.
• Five or more years of leadership experience in quality assurance, training, customer success, contact center operations, workforce development, or related fields preferred.
• Strong coaching, communication, and leadership capabilities are essential.

Responsibilities

• Lead and mentor Quality Assurance, Training, and Customer Success Specialist teams.
• Conduct performance evaluations, coaching sessions, and hiring recommendations.
• Ensure frontline agents have training, resources, tools, and support to deliver exceptional experiences.
• Develop onboarding, continuing education, certification, and client-specific training programs.

Skills

Leadership experience

Coaching

Communication

Analytical skills

AI-forward thinking

Education

Bachelor's degree

Tools

Learning Management Systems

Knowledge Management Tools

Quality Monitoring Platforms

Reporting Tools

Process Automation

Job description

Kobie Marketing seeks a Customer Success Manager to lead a remote team focused on QA, training, and customer success operations. You will drive onboarding, performance management, and escalation handling while advancing knowledge management and AI-enabled support tools.

Responsibilities include coaching teams, refining training programs, and partnering with account leaders to ensure consistent, scalable service delivery across programs.