Remote Customer Success Leader - Training & Ops Excellence

Kobie Marketing; Chicago (IL); Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible Time Off

Nine company-wide holidays

Diverse benefits prioritizing growth &

Job summary

Kobie Marketing is seeking a Customer Success Manager to lead Quality Assurance, Training, and Customer Success teams in a remote-first environment. You will develop and enhance onboarding and education programs, driving scalability and automation across programs.

You will own QA processes, mentor teams, and partner with leadership to strengthen customer experiences while advancing AI-powered support tools and knowledge management initiatives.

Qualifications

• Bachelor's degree or equivalent business experience.
• 5+ years of leadership in QA, training, customer success, contact center operations, or workforce development.
• Experience with LMS, KM tools, QA platforms, and process automation.

Responsibilities

• Lead and mentor Quality Assurance, Training, and Customer Success teams.
• Conduct performance evaluations, coaching, and hiring recommendations.
• Develop onboarding and continuing education programs for clients and staff.
• Measure training effectiveness and drive improvement initiatives.
• Own QA scorecards, scoring methodologies, and calibration standards.
• Develop AI-powered support tools and self-service learning solutions.
• Manage escalations and ensure operational risk is mitigated.

Skills

Leadership experience

Analytical thinking

AI & automation

LMS / Learning tech

Quality assurance

Education

Bachelor's Degree or equivalent

Tools

Learning Management Systems

Knowledge Management Tools

Quality Monitoring Platforms

Reporting Tools

Artificial Intelligence solutions

Process Automation

Job description

Kobie Marketing is seeking a Customer Success Manager to lead Quality Assurance, Training, and Customer Success teams in a remote-first environment. You will develop and enhance onboarding and education programs, driving scalability and automation across programs.

You will own QA processes, mentor teams, and partner with leadership to strengthen customer experiences while advancing AI-powered support tools and knowledge management initiatives.