Customer Success Manager

Standard Conversions; United States; Remote; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Standard Conversions LLC is seeking a Call Center Training & Customer Success Manager for a remote role in the United States. You will help salespeople improve performance, retain customers, and drive business growth through training, coaching, and AI-driven insights.

Responsibilities include coaching agents, creating training content, reviewing calls, and supporting customers from onboarding through expansion.

Qualifikationen

• Experience in customer success, call center training, sales coaching, or quality assurance.
• Genuine passion for helping customers succeed.
• Proven ability to coach and develop salespeople.
• Excellent communication and relationship-building skills.
• Experience creating training content.
• Comfortable using AI tools and analyzing sales performance.
• Proactive, competitive, and highly accountable.

Aufgaben

• Build strong relationships with agents and agency owners.
• Proactively work with customers to improve their sales performance and profitability.
• Review sales calls and provide personalized coaching and feedback.
• Create training videos, scripts, and educational content.
• Use AI to identify opportunities and deliver actionable performance reports.
• Help new customers succeed from their first calls.
• Reactivate struggling or inactive customers.
• Help successful agencies increase volume and scale.

Kenntnisse

Customer success

Call center training

Sales coaching

Quality assurance

Excellent communication

Relationship building

Training content creation

AI tools usage

Sales performance analysis

Proactive accountability

Tools

AI tooling

Jobbeschreibung

Call Center Training & Customer Success Manager

Standard Conversions | Remote, USA | Full-Time

We're looking for someone who is genuinely obsessed with customer success and loves helping salespeople improve.

Standard Conversions helps life insurance agents and agencies grow through inbound calls, technology, and training.

Your mission is to help our customers become more successful, retain them as long-term partners, and help their businesses grow.

What You'll Do

• Build strong relationships with agents and agency owners.
• Proactively work with customers to improve their sales performance and profitability.
• Review sales calls and provide personalized coaching and feedback.
• Create training videos, scripts, and educational content.
• Use AI to identify opportunities and deliver actionable performance reports.
• Help new customers succeed from their first calls.
• Reactivate struggling or inactive customers.
• Help successful agencies increase volume and scale.

What We're Looking For

• Experience in customer success, call center training, sales coaching, or quality assurance.
• Genuine passion for helping customers succeed.
• Proven ability to coach and develop salespeople.
• Excellent communication and relationship-building skills.
• Experience creating training content.
• Comfortable using AI tools and analyzing sales performance.
• Proactive, competitive, and highly accountable.

Life insurance experience is a plus, but not required.

What Success Looks Like

Our customers close more sales, become more profitable, stay longer, and grow their businesses with Standard.

You'll be measured on customer retention, reactivation, and profitable account growth.