Remote Customer Success Champion

Lumivero; United States, Northern America, Americas; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA/FSA options

Disability insurance

Life insurance

401(k) with match

Tech stipend

Flexible time off

Paid holidays

Parental leave

Job summary

Lumivero is hiring a Customer Success Specialist to manage onboarding, adoption, and renewal for a portfolio of SaaS customers. You will be the day-to-day contact, helping customers realize value, run webinars, and translate features to fit their workflows.

You will collaborate with Sales, Support, and Implementation to ensure seamless handoffs, monitor health, and flag risks early. This role is fully remote within the USA with a tech stipend and comprehensive benefits.

Qualifications

• Bachelor's degree or equivalent with 4+ years in customer-facing SaaS roles.
• 2–4 years in customer success, account management, or similar roles for SaaS products.
• Excellent communication and cross-team relationship-building abilities.
• CRM experience, Salesforce preferred.
• Strong organization and prioritization across multiple accounts.

Responsibilities

• Support a portfolio of customer accounts through onboarding, adoption, and renewal.
• Serve as the first point of contact for assigned accounts and resolve common issues.
• Triage requests and route to the right internal teams; follow up to ensure resolution.
• Monitor account health and engagement; collaborate on renewals with the Account Manager.
• Identify at-risk accounts early and assist in recovery efforts.
• Keep account records and health data current in CRM and CS tools.
• Coordinate with Sales, Support, and Implementation to align next steps.

Skills

Strong communication

Relationship-building

Organizational skills

Strategic collaboration

CRM experience (Salesforce preferred)

Education

Bachelor's degree in Education, Communications, Business Administration, or related field

Tools

Jira

Confluence

Job description

Lumivero is hiring a Customer Success Specialist to manage onboarding, adoption, and renewal for a portfolio of SaaS customers. You will be the day-to-day contact, helping customers realize value, run webinars, and translate features to fit their workflows.

You will collaborate with Sales, Support, and Implementation to ensure seamless handoffs, monitor health, and flag risks early. This role is fully remote within the USA with a tech stipend and comprehensive benefits.