Remote Customer Success Associate - Entry-Level (Denver)

pofft Technology Inc.; Denver (CO); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Netlify is seeking a Customer Success Associate in Denver, CO to own a book of SMB accounts and drive renewal workflows. This entry-level role offers mentorship as you ramp into the commercial side of customer success, including renewals and expansion signals.

You'll manage relationships, track health signals, and collaborate with Sales, Product, and Marketing to demonstrate value and ensure customers renew and grow on the platform.

Qualifications

• Some experience in a customer-facing role, internship or similar experience.
• Comfort working with data and spreadsheets to spot trends and inform decisions.
• A track record of following through and closing the loop on commitments.
• Clear written and verbal communication with diverse audiences.
• Interest in building a career in customer success and renewals.

Responsibilities

• Own day-to-day relationships for your book of accounts and serve as the primary contact.
• Contribute dashboards and workflows to track renewal timelines, health signals, engagement, and expansion indicators.
• Drive renewal outreach, lead conversations, handle objections, and negotiate terms on renewals and small expansions.
• Forecast renewal book on a rolling basis and surface risks to address them early.
• Use product usage data to demonstrate value in renewal conversations and check-ins.
• Identify opportunities for feature adoption and expansion and flag signals to Sales.
• Gather and share customer feedback with Product and stakeholders to inform roadmaps.
• Collaborate with senior CS teammates to develop account management and negotiation skills.

Skills

Customer-facing

Data analysis

Relationship mgmt

Renewals

Negotiation

Remote collaboration

Tools

Spreadsheet tools

Job description

Netlify is seeking a Customer Success Associate in Denver, CO to own a book of SMB accounts and drive renewal workflows. This entry-level role offers mentorship as you ramp into the commercial side of customer success, including renewals and expansion signals.

You'll manage relationships, track health signals, and collaborate with Sales, Product, and Marketing to demonstrate value and ensure customers renew and grow on the platform.