Remote SMB Customer Success Associate

Mosaec; Denver (CO); Hybrid; USD 69,000 - 80,000; Full time

Job summary

Netlify is seeking an entry-level Customer Success Associate to manage a book of 120+ SMB accounts worth roughly $2M ARR. You will own day-to-day relationships, drive renewal conversations, and work with a supportive team to grow usage and value on the Netlify platform.

You will gain mentorship from senior teammates while building skills in account management, renewal negotiations, and customer communication in a primarily remote role with occasional Denver in-person engagement.

Qualifications

• Some experience in a customer-facing role, such as internship, customer service, or sales support.
• Comfort working with data and spreadsheets to spot trends and inform decisions.
• Strong written and verbal communication with clear, concise explanations.

Responsibilities

• Own day-to-day relationship for your book of accounts and be the primary contact.
• Track renewal timelines, health signals, engagement levels, and expansion indicators.
• Lead renewal conversations, handle objections, and negotiate terms on renewals and small expansions.
• Forecast your renewal book and surface risks with proactive mitigation plans.
• Use product usage data and outcomes to demonstrate value in renewals and check-ins.
• Identify opportunities for feature adoption and coordinate with Sales on expansion.
• Gather and share customer feedback to inform roadmap decisions with Product and stakeholders.
• Develop your skills in account management and commercial negotiation with guidance from leadership.

Skills

Customer-facing

Communication

Data analysis

Spreadsheets

Follow-through

Tools

Excel

Job description

Netlify is seeking an entry-level Customer Success Associate to manage a book of 120+ SMB accounts worth roughly $2M ARR. You will own day-to-day relationships, drive renewal conversations, and work with a supportive team to grow usage and value on the Netlify platform.

You will gain mentorship from senior teammates while building skills in account management, renewal negotiations, and customer communication in a primarily remote role with occasional Denver in-person engagement.