Remote CSM | 50% Travel, Drive Adoption & Growth

CDK; Austin (TX); Remote; USD 70,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401K Matching Program

Tuition Reimbursement

Job summary

CDK Global is seeking a Customer Success Manager to drive client satisfaction and success with assigned dealerships, maximizing adoption of CDK products and identifying revenue opportunities. You will build trusted advisor relationships and support customers in achieving value from our solutions.

This remote role requires up to 50% travel and involves collaboration with sales, CS leadership, and dealership staff to ensure successful outcomes and minimized churn.

Qualifications

• Highschool Diploma.
• Valid Driver's License/travel documents(if applicable).
• Minimum 4 years of client services, marketing or sales experience.
• B2B or outside sales or account management in a similar industry.
• Ability to work and influence across all levels of the dealership.
• Knowledge of CDK applications and familiarity with automotive industry.
• In-depth knowledge of variable dealership operations or in training dealer staff on software applications and process.
• Experience with SalesForce.
• High sense of urgency.
• Handles high stress interactions and situations and is able to de-escalate appropriately using empathy.
• Strong communication skills with peers as well as clients, both oral as well as written.
• Ability to work as a team member with limited supervision.
• Time management and completion of tasks to a definite deadline.
• Ability to travel to client site.

Responsibilities

• Follow all CDK Global policies and procedures.
• Complete all mandatory assigned compliance tasks and acknowledgements.
• Meet or exceed all performance expectations.
• Travel up to 50 % of the time.
• Drive up to 25% of the time.
• Fields questions and direct clients to appropriate support resources.
• Assists clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals.
• Maintains pre-established relationships with dealership management.
• Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor.
• Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities
• Prepares client specific reports and presentations for the purposes of educating and driving growth in the client's organization
• Identifies opportunities, creating a plan for addressing training needs for dealership staff.
• Partners with Sales to become a key asset in helping grow the CDK business with the client
• Successfully identifies and implements strategies for retaining "at risk" clients
• Develops a productive working relationship with Sr. CSMs; occasionally assists Sr. CSMs where needed.
• Seeks and listens to feedback.
• Demonstrates a positive outlook on work.
• Provides recognition to peers.
• Utilizes Totango to document valued-added conversations & engagements with dealer partners

Skills

Client Services Experience

Sales / Account Management

Salesforce

Communication Skills

Travel Flexibility

CDK Applications Knowledge

Education

BA/BS Preferred

Tools

Salesforce

Job description

CDK Global is seeking a Customer Success Manager to drive client satisfaction and success with assigned dealerships, maximizing adoption of CDK products and identifying revenue opportunities. You will build trusted advisor relationships and support customers in achieving value from our solutions.

This remote role requires up to 50% travel and involves collaboration with sales, CS leadership, and dealership staff to ensure successful outcomes and minimized churn.