Remote Customer Success Advocate

Mode Mobile, LLC; United States; A distancia; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote-first

Equity plan

Bonus program

Bonusly bonuses

Open PTO & Wellness Days

Global team culture

Descripción de la vacante

Mode.Inc is hiring a Customer Service Associate in a 100% remote role. You’ll help customers with product and offer related inquiries via email, chat, and social media, delivering friendly, efficient support that drives retention.

Strong communication and product knowledge are essential, with Spanish language skills as a plus. You’ll join a fast-growing, globally distributed team that values collaboration, transparency, and a can-do attitude.

Formación

• 2+ years of customer service experience.
• Outstanding written and verbal communication skills.
• Fluent in English; Spanish is a plus.

Responsabilidades

• Deliver top-tier customer support via email, chat, and social channels.
• Attend training to stay current on products, services, and policies.
• Identify customer needs and offer effective solutions.
• Resolve inquiries promptly and accurately.
• Escalate issues when needed and document interactions.
• Maintain confidentiality and follow company procedures.

Conocimientos

Customer service experience

Excellent communication

Herramientas

G Suite

Zendesk

Descripción del empleo

Mode.Inc is hiring a Customer Service Associate in a 100% remote role. You’ll help customers with product and offer related inquiries via email, chat, and social media, delivering friendly, efficient support that drives retention.

Strong communication and product knowledge are essential, with Spanish language skills as a plus. You’ll join a fast-growing, globally distributed team that values collaboration, transparency, and a can-do attitude.