Customer Success Associate

Mode.Inc; United States; A distancia; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation and bonuses

Equity plan participation for full‑tim

Open PTO, company holidays and welfare

Remote social activities and wellness

Descripción de la vacante

Mode.Inc is hiring a customer support specialist to help our global user base with timely, accurate assistance. You will work in a remote-first environment, handling email, chat, and social inquiries while ensuring a high standard of service.

Experience with Zendesk and Google Workspace is preferred, as is a team-oriented, solution-focused mindset. As part of our customer success team, you will gather insights, document interactions, and contribute to ongoing process improvements, while offering

Formación

• Minimum 2 years of customer service experience.
• Excellent verbal and written communication.
• Fluent in English.
• Proficient in Google Workspace.
• Experience with Zendesk or similar CS platforms.
• Collaborative and solution-focused.

Responsabilidades

• Provide personalized customer support and resolve issues promptly.
• Handle inquiries via email, chat and social channels.
• Escalate issues to the appropriate teams when needed.
• Document and update customer interactions.
• Recommend products or services based on customer needs.
• Collect customer insights to improve support processes.

Conocimientos

Customer service

Communication

Fluent English

Google Workspace

Zendesk

Team-oriented

Herramientas

Zendesk

Google Workspace

Descripción del empleo

Responsibilities

• Provide personalized support to customers, resolving issues promptly
• Resolve email, chat and social media customer inquiries
• Escalate inquiries to relevant individuals and departments
• Update and document customer interactions
• Recommend products, services or offers based on customer needs
• Gather customer insights to improve support processes

Requirements

• 2+ years of customer service experience
• Outstanding verbal and written communication skills
• Fluent English
• Working knowledge of Google Workspace
• Experience with customer service platforms such as Zendesk
• Solution-focused and team-oriented

Preferred Qualifications

• Spanish language skills

Benefits

• Competitive compensation and individual bonuses
• Equity plan participation for full-time team members
• Open PTO, company holidays and wellness days
• Remote social activities and recognition program

About the Company

Mode is a fast-growing technology company in AI, data, mobile apps and digital experiences, reaching 100M+ monthly active users. It is a 100% remote-first global company.