Remote Customer Success Associate | Equity & PTO

Mode.Inc; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation and bonuses

Equity plan participation for full‑tim

Open PTO, company holidays and welfare

Remote social activities and wellness

Job summary

Mode.Inc is hiring a customer support specialist to help our global user base with timely, accurate assistance. You will work in a remote-first environment, handling email, chat, and social inquiries while ensuring a high standard of service.

Experience with Zendesk and Google Workspace is preferred, as is a team-oriented, solution-focused mindset. As part of our customer success team, you will gather insights, document interactions, and contribute to ongoing process improvements, while offering

Qualifications

• Minimum 2 years of customer service experience.
• Excellent verbal and written communication.
• Fluent in English.
• Proficient in Google Workspace.
• Experience with Zendesk or similar CS platforms.
• Collaborative and solution-focused.

Responsibilities

• Provide personalized customer support and resolve issues promptly.
• Handle inquiries via email, chat and social channels.
• Escalate issues to the appropriate teams when needed.
• Document and update customer interactions.
• Recommend products or services based on customer needs.
• Collect customer insights to improve support processes.

Skills

Customer service

Communication

Fluent English

Google Workspace

Zendesk

Team-oriented

Tools

Zendesk

Google Workspace

Job description

Mode.Inc is hiring a customer support specialist to help our global user base with timely, accurate assistance. You will work in a remote-first environment, handling email, chat, and social inquiries while ensuring a high standard of service.

Experience with Zendesk and Google Workspace is preferred, as is a team-oriented, solution-focused mindset. As part of our customer success team, you will gather insights, document interactions, and contribute to ongoing process improvements, while offering