Remote Customer Success & Adoption Specialist

The Semios Group; Sacramento (CA); Hybrid; USD 37,000 - 43,000; Full time

Benefits offered by this job

Hybrid or remote work options

Health plans

Excellent vacation policy

401(K) plan

Job summary

Semios Group is seeking a Customer Success Specialist to deliver exceptional onboarding, implementation, and ongoing support for customers in the agriculture tech space. You will work with Territory Managers and cross-functional teams to ensure customer success and growth across markets.

The role combines pre- and post-sales responsibilities, including account setup, renewals, and customer education, with a focus on building strong customer relationships and driving adoption of Semios tools.

Qualifications

• 2+ years of professional experience in customer onboarding, implementation, adoption, and technical support.
• Ability to learn new technologies quickly and adapt to tools used in customer success.
• Strong communication and presentation skills to build relationships with customers.

Responsibilities

• Pre-sale activities: create customer accounts, quotes, and sales orders; renewals and approvals.
• Provide onboarding and ongoing support to customers via phone, email, and in-app chat.
• Collaborate with Sales Operations, Finance, Grower Relations, and Channel teams to drive growth; document feedback.

Skills

Customer onboarding

Technical support

Communication skills

Driver's license

Education

Business-related degree

Tools

CRM software

Data familiarity

Job description

Semios Group is seeking a Customer Success Specialist to deliver exceptional onboarding, implementation, and ongoing support for customers in the agriculture tech space. You will work with Territory Managers and cross-functional teams to ensure customer success and growth across markets.

The role combines pre- and post-sales responsibilities, including account setup, renewals, and customer education, with a focus on building strong customer relationships and driving adoption of Semios tools.