Agriculture Tech: Customer Success Pro (Remote/Hybrid)

Agworld, Inc; Sacramento (CA); Hybrid; USD 37,000 - 43,000; Full time

Benefits offered by this job

Hybrid/remote work

Health plans

401(k) plan

Generous vacation policy

Year-end winter break

Job summary

Semios Group, a leading agricultural technology company, seeks a Customer Success Specialist to support farmers, agronomists, and ag retailers in applying Semios tools. You will onboard new customers, guide adoption, provide technical support, and build strong relationships across the sales and field services teams.

This role offers a hybrid or remote arrangement, health plans, a 401(k), generous vacation, and the chance to contribute to sustainable farming worldwide while advancing your career

Qualifications

• 2+ years of experience in customer onboarding, implementation, adoption and technical support.
• Highly tech‑savvy with the ability to quickly learn new technologies and tools.
• Familiarity with software applications and data.
• Magnetic personality with ability to earn customer time and trust.
• Excellent listening and presentation skills to build customer relationships.
• Ability to prioritize multiple customers and products.
• Initiative and continuous improvement mindset.
• Valid driver’s license and ability to commute when necessary.

Responsibilities

• Create customer accounts, quotes, and sales orders pre-sale.
• Obtain approvals for customer discounts and rates.
• Initiate, coordinate and execute customer contract renewals, remotely and in person.
• Update and maintain internal systems (CRM, etc.) for your territory.
• Ensure all customer communications are logged in the CRM.
• Collaborate with local Territory Managers on renewals and service tickets.
• Onboard customers and teams virtually and in person.
• Provide ongoing support to customers via phone, email, and in-app chat.
• Represent Semios at trade shows and events for customers and prospects.
• Assist Territory Managers with customer requests and service details.
• Document product feedback and customer suggestions to Semios.
• Ensure customer engagement with Semios tools and educate on their power.
• Support company initiatives with Sales Operations.
• Coordinate with Finance, Grower Relations, and Channel teams to support growth.
• Work with Territory Manager to enable selling.
• Create and update customer resource material.
• Champion onboarding best practices and the customer voice.
• Document and relay product feedback to Semios.
• Suggest and implement process improvements in the customer journey.

Skills

Onboarding

Customer support

Communication

CRM

Travel readiness

Technical aptitude

Problem solving

Time management

Education

Bachelor's degree in Business or related field

Tools

CRM (Salesforce)

Data tools

Job description

Semios Group, a leading agricultural technology company, seeks a Customer Success Specialist to support farmers, agronomists, and ag retailers in applying Semios tools. You will onboard new customers, guide adoption, provide technical support, and build strong relationships across the sales and field services teams.

This role offers a hybrid or remote arrangement, health plans, a 401(k), generous vacation, and the chance to contribute to sustainable farming worldwide while advancing your career