Farm Tech Customer Success Specialist

The Semios Group; California (MO); Hybrid; USD 37,000 - 43,000; Full time

Benefits offered by this job

Hybrid work model

Health plans

401(k) plan

Generous vacation & winter break

Job summary

The Semios Group is seeking a Customer Success Specialist to deliver exceptional onboarding, adoption, and ongoing support for customers across our territories. You will guide users in applying Semios' tools to real-world farming challenges and work with Territory Managers to ensure successful renewals and service delivery.

You’ll collaborate with Sales Operations, Finance, Grower Relations, and Channel teams to drive growth, improve processes, and champion customer onboarding best practices.

Qualifications

• 2+ years of professional experience in customer onboarding, implementation, adoption and technical support.
• Highly tech-savvy with ability to learn and adapt to new technologies and tools.
• Familiarity with software applications and data.
• Strong listening and presentation skills to build and maintain customer relationships.
• Ability to prioritize and manage multiple customers and products.
• Initiative and continuous improvement mindset.
• Valid driver's license and ability to commute when necessary.

Responsibilities

• Provide exceptional support to customers and Semios' Territory Managers.
• Help customers apply Semios' technology to solve their challenges.
• Deliver guidance on using Semios' tools and systems to create value.
• Collaborate with Sales Operations, Finance, Grower Relations, and Channel teams.

Skills

Customer onboarding

Implementation

Adoption

Technical support

Tech-savvy

Software familiarity

Communication skills

Problem solving

Initiative

Time management

Presentation skills

Driver's license

Education

Business degree or equivalent

Agriculture experience (nice to have)

Spanish language (nice to have)

Job description

The Semios Group is seeking a Customer Success Specialist to deliver exceptional onboarding, adoption, and ongoing support for customers across our territories. You will guide users in applying Semios' tools to real-world farming challenges and work with Territory Managers to ensure successful renewals and service delivery.

You’ll collaborate with Sales Operations, Finance, Grower Relations, and Channel teams to drive growth, improve processes, and champion customer onboarding best practices.