Remote Customer Service Technician – Student Support

southtexascollege; United States; Hybrid; USD 32,000 - 40,000; Full time

Job summary

South Texas College seeks a Customer Service Technician for the Centers for Learning Excellence (CLE). You will assist students, faculty, and community users, answer inquiries, and provide information about CLE spaces and programs. You will manage the front desk and support printing and computer-use policies.

The role requires a College Certificate, at least 30 college hours, and six months of customer service experience. Bilingual English/Spanish preferred; evenings/weekends may be required.

Qualifications

• College Certificate and a minimum of 30 earned college hours.
• At least six months of customer service experience, required.
• Experience in a higher education institution using enterprise systems; Banner preferred.
• Excellent oral, written and interpersonal communication skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Provides a positive, friendly, and knowledgeable impression of the College and delivers exceptional customer service.
• Responds to inquiries and provides general information about CLE spaces and programs.
• Manages front reception and serves as a customer service representative for the CLE both in person and online.
• Enforces college and CLE procedures for printing, computer use, and student conduct.
• Assists with attendance tracking, appointment scheduling software, and data retrieval as needed.
• Participates in departmental trainings, workshops, and meetings.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Bilingual

Multitasking

Teamwork

Education

College Certificate

30 earned college hours

Tools

Banner

Microsoft Office

Windows OS

Job description

South Texas College seeks a Customer Service Technician for the Centers for Learning Excellence (CLE). You will assist students, faculty, and community users, answer inquiries, and provide information about CLE spaces and programs. You will manage the front desk and support printing and computer-use policies.

The role requires a College Certificate, at least 30 college hours, and six months of customer service experience. Bilingual English/Spanish preferred; evenings/weekends may be required.