Direct Wage- Customer Service Technician

southtexascollege; United States; Hybrid; USD 32,000 - 40,000; Full time

Job summary

South Texas College seeks a Customer Service Technician for the Centers for Learning Excellence (CLE). You will assist students, faculty, and community users, answer inquiries, and provide information about CLE spaces and programs. You will manage the front desk and support printing and computer-use policies.

The role requires a College Certificate, at least 30 college hours, and six months of customer service experience. Bilingual English/Spanish preferred; evenings/weekends may be required.

Qualifications

• College Certificate and a minimum of 30 earned college hours.
• At least six months of customer service experience, required.
• Experience in a higher education institution using enterprise systems; Banner preferred.
• Excellent oral, written and interpersonal communication skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Provides a positive, friendly, and knowledgeable impression of the College and delivers exceptional customer service.
• Responds to inquiries and provides general information about CLE spaces and programs.
• Manages front reception and serves as a customer service representative for the CLE both in person and online.
• Enforces college and CLE procedures for printing, computer use, and student conduct.
• Assists with attendance tracking, appointment scheduling software, and data retrieval as needed.
• Participates in departmental trainings, workshops, and meetings.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Bilingual

Multitasking

Teamwork

Education

College Certificate

30 earned college hours

Tools

Banner

Microsoft Office

Windows OS

Job description

Job Description

Department: Centers for Learning Excellence

The Centers for Learning Excellence (CLE) Customer Service Technician interacts with students, College employees, and community users and performs a wide variety of customer service and office support functions including responding to inquiries and providing general information and assistance to students, College employees, and community users regarding CLE spaces and programs. Assists students, faculty, and community users with utilization of College resources within the CLE.

Specific Duties and Responsibilities

Essential Functions:

• Provides a positive, friendly, and knowledgeable impression of the College, interacts with students, College employees, and community users, and provides exceptional customer service.
• Performs a wide variety of customer service and office support functions including responding to inquiries and providing general information and assistance to students, College employees, and community users regarding the CLE.
• Manages front reception area and serves as a customer service representative for the CLE in the center and online as assigned.
• Enforces college procedures for printing and computer use.
• Enforces CLE procedures for students, College employees, and community users and communicates proactively with CLE supervisors regarding any discrepancies.
• Assists supervisors with the use of attendance tracking and appointment scheduling software.
• Participates in required departmental trainings, workshops, and meetings.
• Has access to a remote working site that is safe and free from interruptions, and to a reliable internet connection sufficient to perform job duties remotely as required.
• Prepares packets for Supplemental Instruction Leaders, tutors, academic coaches, and other CLE staff as needed; prepares copies; assists in arranging for supplies.
• Assists departmental staff with marketing and data retrieval.
• Performs other duties as assigned.

Required Education and Experience

• College Certificate
• A minimum of 30 earned college hours
• At least six (6) months of customer service experience, required. Experience in a higher education institution using enterprise systems; e.g. Banner, preferred.

Required Knowledge, Skills and Abilities

• Excellent oral, written and interpersonal communication skills.
• Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
• Bilingual, English/Spanish, preferred.
• Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
• Ability to work independently as well as a team player within department and with others.
• Ability to work evenings and/or weekends as needed Demonstrated commitment to achieving the vision and mission of South Texas College.
• Ability to read and comprehend simple instructions, write short correspondence and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply practical understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Checks, Certificates, Licenses, and Registrations

• Security Sensitive position: All applicants are subject to a criminal background check und