Customer Service Lead: Frontline Coach for a Growing Team

Cool Cat Fence; Seattle (WA); On-site; USD 45,000 - 70,000; Full time

Job summary

A vibrant customer service company in Seattle is seeking a Customer Service Rockstar to lead their offshore CSR team and enhance the customer experience. This role involves managing calls, coaching team members, and creating systems that ensure smooth operations. The ideal candidate thrives in a fast-paced environment and possesses strong communication and leadership skills. Competitive compensation and a full-time position await the right candidate.

Qualifications

• Proven leadership instincts with a focus on accountability.
• Ability to thrive in a fast-paced environment.
• Comfortable managing a team across different time zones.

Responsibilities

• Answer inbound calls with confidence and clarity.
• Lead the offshore CSR team and manage workflow.
• Build systems to improve team performance.

Skills

Communication skills

Organizational skills

Leadership skills

Problem-solving

Charisma

Job description

A vibrant customer service company in Seattle is seeking a Customer Service Rockstar to lead their offshore CSR team and enhance the customer experience. This role involves managing calls, coaching team members, and creating systems that ensure smooth operations. The ideal candidate thrives in a fast-paced environment and possesses strong communication and leadership skills. Competitive compensation and a full-time position await the right candidate.