Remote Customer Service Supervisor—Leadership & Metrics

Ryder System, Inc.; United States; Remote; USD 62,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. is seeking a Customer Service Supervisor to coordinate and supervise the shift and daily support staff, providing leadership, motivation, and development to ensure service level results for our customers and locations.

The role focuses on scheduling enough units to reach 96% VMI and delivering outstanding inbound and outbound call handling. You will coach and develop employees, set expectations, and conduct performance reviews.

Qualifications

• Ability to lead/manage others
• Strong verbal and written communication skills
• Ability to work independently and as a member of a team
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Customer Service Background or experience in a call center environment intermediate required
• Experience with CRM system intermediate preferred

Responsibilities

• Lead, coach and mentor team of direct reports
• Ensure productivity, manage performance and provide floor assistance
• Interact with client groups; resolve escalations promptly
• Motivate and guide team to reach service metrics and career goals
• Communicate and enforce company policies
• Evaluate performance and provide feedback with reviews
• Set goals and conduct performance reviews
• Analyze variances; implement corrective actions with management
• Flag issues and suggest improvements
• Handle hiring decisions and maintain performance docs

Skills

Lead/manage others

Communication

Teamwork/Independent work

Multitasking/Prioritization

Call center experience

CRM experience

Education

H.S. diploma/GED

Bachelor's degree in Business or related field

Tools

CRM system

Job description

Ryder System, Inc. is seeking a Customer Service Supervisor to coordinate and supervise the shift and daily support staff, providing leadership, motivation, and development to ensure service level results for our customers and locations.

The role focuses on scheduling enough units to reach 96% VMI and delivering outstanding inbound and outbound call handling. You will coach and develop employees, set expectations, and conduct performance reviews.