Strategic Client Delivery Lead

Pavago; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Pavago is seeking a Client Delivery Manager to own relationships and delivery across a growing portfolio of engagements. You will partner with executives, manage programs from planning through delivery, and coordinate with internal engineering to ensure measurable business value.

Ideal candidates bring 3–5+ years in delivery, strong English communication, and an ability to operate as a senior delivery partner. This is a remote role with U.S.

Qualifications

• 3–5+ years of experience in engagement management, program/project management, business development, management consulting, client delivery, or technical account management.
• Experience in an agency, SaaS, technology, or consulting environment is preferred.
• Experience working with mid-market businesses is a plus.
• Exceptional spoken and written English, with the ability to communicate confidently with U.S. executives.
• Strong executive presence and the ability to operate as a senior delivery partner rather than a junior account representative.
• Sound business judgment, including prioritization under ambiguity.
• Comfort with APIs, software workflows, and automation concepts; willingness to learn technical concepts quickly.
• Strong organizational skills and disciplined project tracking.
• Availability to work overlapping U.S. business hours, preferably Eastern or Central Time.

Responsibilities

• Own client roadmaps, project timelines, and delivery milestones from start to finish.
• Keep internal teams accountable for deliverables and commitments.
• Identify potential delays or risks early and develop action plans.
• Maintain accurate client records, project updates, and internal documentation.
• Translate complex client needs into clear, actionable problem statements.
• Collaborate with internal engineering teams to resolve technical issues and unblock deliverables.
• Bridge communication between business stakeholders and technical teams.
• Connect project deliverables to measurable business outcomes.
• Frame client updates around ROI, time saved, operational improvements, and risk reduction.
• Track progress against engagement objectives and communicate results clearly.
• Help clients understand the value delivered through ongoing work.
• Develop a deep understanding of each client's business and operational challenges.
• Identify opportunities to expand engagement scope and introduce additional value-adding solutions.
• Collaborate internally to develop solutions that support client needs and account growth.
• Navigate ambiguous and complex client challenges.
• Evaluate trade-offs, prioritize effectively, and make sound business decisions.
• Turn unstructured problems into clear, practical solutions through internal collaboration.

Skills

Engagement management

Program management

Project management

Business development

Management consulting

Client delivery

Technical account management

Executive communication

Stakeholder management

Organizational skills

Job description

Pavago is seeking a Client Delivery Manager to own relationships and delivery across a growing portfolio of engagements. You will partner with executives, manage programs from planning through delivery, and coordinate with internal engineering to ensure measurable business value.

Ideal candidates bring 3–5+ years in delivery, strong English communication, and an ability to operate as a senior delivery partner. This is a remote role with U.S.